Sell To Please Inc. (STP) is a leader in customer satisfaction assessment and an expert in hospitality services. We specialize in the hospitality industry, helping hotels and resorts to measure and maintain the quality and effectiveness of guest services, sales/marketing and physical property management. Our research and reporting of the guest experience assists our clients in assuring they meet or exceed their own internal expectations, and are often used to obtain or maintain AAA Diamond or Forbes Travel Guide ratings.

When you allow us to measure your guest satisfaction, we will experience your property and amenities just as your guests would - tasting, seeing, and sensing all that your property has to offer. All this is done from the guest's perspective, yet with a discerning and well-trained eye. We evaluate the strength and weakness of every aspect of your guest's experience. STP will provide you with a clear vision of the quality level of your property, allowing you to ensure the highest standards in guest service.

Hotel guests are faced with the many facets of services you provide, and a variety of employees. From the reservation process down to the room amenities, everything needs to be perfect. STP inspectors focus on supplying a detailed inspection that measures all the important aspects and little details that can and do set your property apart.

Some of the other areas we evaluate in an effort to help you ensure that guests will not seek out your competitors in the future include, and/or are not limited to the following: Reservation Process (with recorded audio), Valet & Bell Service, Arrival, Registration, Check out and Departure Services, Curb Appeal, Room Amenities, Housekeeping, Special Requests, Building and Guest Security, All F&B Outlets, Room Service, Fitness Center, Spa & Pool, Laundry & Dry Cleaning, Sundry/Gift Shop, Brand Standards (property specific), Concierge and General Guest Services, Maintenance, On-line Presence (Trip Advisor, Facebook, Twitter, etc) and General State of Repair/Up Keep of Property.

Enlisting STP’s Hotel and Resort Inspection Service as an integral part of your overall onsite management of guest service efforts, will allow you to reach new milestones in your business. As the saying goes, “you must inspect what you expect." Our approach to the inspection audit is unlike any in the industry, providing professional inspectors who know and understand the industry, yet provide relevant, actionable information from a guest's point of view. We provide accurate measurements that can be applied to practical solutions.

To receive a quote for our hotel and resort inspection service, please send us an email to info@selltoplease.com with the following information:

- Contact name and phone number
- Hotel name and location
- Number of rooms
- Current hotel rating (3 star, 4 star, etc)

Thank you.